Contact Support
How to Reach Us
- Live chat: click the chat bubble icon in the bottom-right corner of any page to talk with our support team in real time — you can send screenshots here too. Agents respond during the human support hours below; outside those hours, leave a message and we'll get back to you.
- Support email: contact@mulerun.com. Best for screen recordings, larger attachments, or more detailed problem descriptions.
Human Support Hours
Human support is available from 9:30 AM to 6:30 PM Singapore time.
There is currently no dedicated customer service phone number for mainland China.
Prepare Before Contacting Support
To help us locate the issue faster, provide as much of the following as possible:
- MuleRun account email.
- Current subscription level.
- Issue time and timezone.
- Related Task, Session, Pages project, domain, or share link.
- Screenshots, recordings, or full error messages.
- Browser, device, and network environment.
Do Not Send Sensitive Information
Do not send passwords, verification codes, full card information, full API keys, or other sensitive credentials.
Feature Requests
If you have a feature request, contact support to submit it. MuleRun will share important future updates through official channels.